i just wanted to say thank you to everyone in your service department. i was on my way to Vegas from San Diego at 530am the alternator on my Lincoln Navigator went out had the vehicle towed to you guys. i was in a panic adnd your people made everything great was on the road by 10am finished my business in Vegas made it home ok. really appreciate Great people and you have many at your dealership. again thank you, Rich Bracke

- Rich Bracke

Hi Ron!

You are very welcome!! I LOVE my new Explorer! Thank you to you and
everyone at Lake Elsinore Ford for being so professional and friendly! You
really made our car purchasing experience great! We really appreciate all
of the staff that stayed late to help us finish up the job!

Warm regards,

- Debbie McLaughlin

Subject: Letter of Appreciation to Lake Elsinore Ford, Mr. Jon Klempner, & Staff

1.      I John DeYoung recently purchased a 2011 Ford Flex Limited from Lake Elsinore in early June. The vehicle is a magnificent product that meets every need required for “a fast paced on the go military family” like mine. I am extremely happy with the cross over SUV and cannot imagine life without it. I’m also impressed with ease and service in purchasing the vehicle from Lake Elsinore Ford.

2.      Mr. Jon Klempener and his staff made the buying experience “THE BEST” I have ever had when purchasing a new vehicle.  There was never any pressure to purchase and I felt extremely comfortable with the entire process. The staff was respectful and knowledgeable of the product.  The dealership was extremely clean and organized. Every person at the dealership impressed me and treated me as if I was family (un-heard of in today’s sales market).

3.      In the future when I decide to purchase a vehicle again Lake Elsinore Ford will be my first and only choice. I know that my family and I will enjoy our new Flex for years to come and will recommend everyone we know to Lake Elsinore Ford. Thank you!

- TSgt John J DeYoung

To the owner of Elsinore Ford,

Dear Sir,

We would like to express our sincere appreciation of the customer service we received from you dealership. Dino Salomone and Brandon Hollond went out of their way to get us the exact car we wanted. They followed up with phone calls to make sure we were completely satisfied....believe me we are, the car is beautiful and rides like a dream.

Tonight we went to the class your dealship gave on Sync and how to use it to its full advantage. The class was given by Steven Clark and Brandon...it was great, we learned so much. Again, superior customer service.

We would recommend -and have- your dealership, Dino, Brandon and Steven to everyone we know. Again, thank you for such wonderful customer service.

Best regards

- Richard and Terry Gonzales

Hello Leo,
This is Tamara Wald, Roxane Brittain's friend that bought the 2008 Ford
250 Super Duty....

I keep meaning to email or call and tell you guys what a wonderful truck it
is, how fast you all were in helping me obtain it (trade-in, financing,
etc.) and what a GREAT group of people you are...

Merry Christmas, Happy New Year and I hope all is well for ALL of you at
Lake Elsinore Ford... You guys are HIGH on my list!

Best to All,

Tamara Wald,
Diamond T Farms,
Temecula, CA

- Tamara Wald

Ron was exceptional. He was friendly, matter of fact, patiently answered our questions, and in the few instances he didn't know the answers he said so and went and found out.  His demeanor inspired confidence that we were getting the whole story, accurately.  That's why we bought the car from you.

- Jay Jones

Hello Kevin,

My name is Ed Clark, and I purchased a 2010 Fusion last Friday, September 17, 2010. It was a difficulty purchase do to my credit history as a whole. I had good credit with FMCC. My point of this email is to let you know that your staff from "Internet sales" Jon, Ron, David, and I can not remember the name of the financing gentlemen. Either way ALL of these men worked very hard and diligently at getting me a good deal and everything I wanted. All of these men were GREAT!! They could have been jerks about my credit and told me to hit the road, but instead they treated me with respect and dignity. You should be very proud of these employees and be grateful for the work they do for you. If there is anything I can do to praise these men please let me know.

Sincerely,

- Ed Clark

Hi Jon Klempner,
 
Thank you so much for a great experience buying my cute new Focus. You and your fellow coworkers are awesome. I really appreciate the terrific customer service displayed by you, Thomas, Alex and Ken. I will be very happy to offer a referral in your direction to all those seeking a great deal and a wonderful buying experience.
 
Please forward this to the OWNER/MANAGER of your dealership for he truly has an excellent staff there in Lake Elsinore. He should be commended for having such excellence in customer service and customer care with you all on board. 
 
You ALL are the BEST!
 
Have a wonderful week and I really appreciate your time and effort on my behalf. I am still SMILING....:D
 
Sincerely, 

- Linda Naylor

Just wanted to let you know as a former employee of a local Ford Dealership and a customer that bought her Ford Edge from you that I was very impressed by the way my husband was treated at your dealership. He went to my former employer for an oil change with a coupon and was told they did not honor that deal and he left. He called your dealership and they said there would be no problem and drove out to Lake Elsinore and was treated very well they even washed his F350 which is a big job, so again now we know why we buy from the not so local guy thanks alot see you soon

- MV

- Jim and Kellie Dudek